1. Eligibility for Refunds or Returns

Refunds or exchanges are only applicable under the following conditions:

• Item received is defective, damaged, or incorrect.
• Return requests submitted within 14 days of delivery.
• Original packaging and labels are intact.

Items that have been used, opened, or tampered with are not eligible due to health and hygiene concerns.

2. Step-by-Step Return Process

1. Contact our Customer Support via abhaoudperfume@gmail.com within 14 days of receipt, providing order number and photos of the item.
2. Our team will verify the claim and provide return instructions.
3. Ship the item back using the provided return shipping label (if applicable).
4. Once received and inspected, approval for refund or replacement will be confirmed.
5. Refunds issued to original payment method within 5–7 business days, or replacement items dispatched promptly.

Keep proof of shipment until the return process is completed.

3. Exceptions & Non-Returnable Items

• Opened perfume bottles
• Personalized or custom products
• Gift sets once opened

This ensures the quality, authenticity, and safety of our products for all customers.

4. Refund Timeline & Methods

After approval, refunds are processed to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional days to reflect in your account.

Partial refunds will be communicated in advance.

5. Damaged or Incorrect Items

• Order number
• Photos showing the damage or defect
• Short description of the issue

Our team will resolve the issue via replacement or refund as quickly as possible.